Privacy
Policy
Protecting your privacy is important to CBCA Administrators,
Inc. Our commitment to keeping sensitive health information
private was the most important factor in creating our security
infrastructure. Our privacy policy will explain who has access
to secure information, our use of cookies, and what we do
to constantly monitor our environment.
The
CBCA Administrators, Inc. website was created for use by plan
sponsors, participants and providers who utilize the services
of CBCA Administrators, Inc. The website is intended to be
informational and transactional. This means it contains both
public and private data. All access to individual or enterprise-specific
accounts, claims, eligibility and/or benefit coverage will
be through the use of verified usernames and passwords. Visitors
to this site will always have access, without verification
of identity, to public data.
- Plan
Sponsors will be required to enter a username and
password before accessing their own secure data. Plan sponsors
will have access to eligibility, aggregate claims and financial
summaries, performance metrics, and other claim-related
data in compliance with all HIPAA regulations.
- Participants
will be required to enter a username and password before
accessing their own secure data. Participants will have
access to Flexible Spending Account information, provider
directories, medical/dental claim status, and eligibility
information.
- Providers
who have been authenticated by our company will be allowed
to access information on this website that they now receive
in paper notification form and over the phone. They will
be required to enter a username and password before accessing
secure data. They will only be allowed to view data, including
eligibility and claim status, for those patients who are
in their care.
In
order for us to support your preferred internet browser, we
will collect information about that browser to keep our own
technology current.
In
some areas of our site, we provide you with links to other
organizations. Know that those organizations may have their
own privacy policies, security and terms and conditions.
CBCA
Administrators, Inc. uses the technology of cookies on our
website. These cookies are used only while your browser is
open. We use cookies to allow you to navigate through the
secure pages on our site without having to re-enter your username
and login each time you request private data in the same session.
These cookies are not permanent and expire once you end your
session by logging out, closing all browser windows, or after
15 minutes of inactivity.
CBCA
Administrators, Inc. may from time to time post a satisfaction
survey to random visitors to our site. We may ask what you
like about our site and what suggestions you may have. Your
responses are collected in aggregate form and are used to
improve the content on our site. No personally identifiable
information is used. Cookies are used to ensure that once
you have responded to a survey, you are not asked to complete
another one for at least six months. Any comments you would
like to submit from the survey site will be sent to us over
the Internet using Secure Socket Layer encryption technology.
While
our system recognizes domain names and e-mail addresses by
nature of your accessing our site, we do not place this information
in any database. We may use this information in aggregate
internally to ensure performance of our site, but will not
disclose it to any third party.
This
website contains access to confidential and personal information.
CBCA Administrators, Inc. continuously monitors our security
infrastructure. We have appropriate security measures in place
in our physical facility to protect against loss, misuse or
alteration of private information.
CBCA
Administrators, Inc. is committed to providing a secure environment
on our website. We will continue to protect private data as
enhanced capabilities are added to our site. As we upgrade
and enhance the services offered on our website, please check
the privacy policy for updates. For information on CBCA Administrators,
Inc.'s HIPAA compliance status, please read our HIPAA
White Paper. If you have questions about our privacy policy
and security, please send them to privacy@cbca.com.
Changes may be made to this website at any time, without notice.
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