CBCA Maintains 94.8% Client Retention
Columbus, OH. February 1, 2006—CBCA Administrators retained 94.8% of its client base for the 2005 plan year. This achievement is particularly impressive when compared to the average third party administrator, which typically achieves an 88-90% client retention rate.
Client satisfaction with CBCA is high. Clients note reasons for continuing their relationship with CBCA including excellent customer service and access to easy-to-use cutting edge technology, to affordable rates and proven strategies for healthcare cost-containment.
“It is exciting to see that the hard work that we’ve put into maintaining excellent relationships with our clients has not gone unnoticed,” says Rodney Napier, Chief Marketing Officer for CBCA. “Our client retention rates prove that clients continue to appreciate quality, and their loyalty is our reward.”
About
CBCA
CBCA Administrators
is a third party administrator that delivers full-service
health plan administration, including claims processing, reimbursement
account, banking, outsourcing, call center and other related
services to employers, TPAs, insurers, and affinity groups
throughout the U.S. The Company’s services help its
customers manage the cost of health benefits. For more information,
go to the Company’s Web site at www.cbca.com.
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